Just when most banks in Nigeria
are investing heavily in making
their online banking operations
very secured, thereby building
customers' confidence, Diamond
Bank seems to be left behind and
happy at the hardships its
customers are presently
languishing in due to the bank's
inefficiencies.
Or what best can explain how
some fraudsters would transfer the
hard-earned money of a customer
of the bank (name withheld), who
paid the bank for a so-called
'secure token', which is an anti-
fraud hardware, and Diamond
Bank cannot explain how the
'secure token' was breached and
money moved without its
knowledge or the customer's and
Diamond Bank is now trying to
absolve itself from the whole
mess?
No doubt, Diamond Bank might be
telling its customers that their
hard-earned money is no more
safe in their custody. The bank
cannot still explain what
happened to the N818,000 of the
said customer or blocked the
accounts where the money was
transferred to. Ripping off
Nigerians you would say?
Narrating his ordeal in the hands
of Diamond Bank, which is
gradually becoming one of the
most fraudulent banks in Nigeria,
the embittered customer claimed
that the bank is trying to push the
blame to him after he was earlier
told by the bank to pay the sum of
N4900 for the 'secure token' to
protect his internet banking from
fraud. But after obliging the bank,
he can't get explanations as to
how his 818,000 was transferred by
some unscrupulous elements
without his knowledge.
Mi5 gathered that this is just one
of the numerous cases of the
fraudulent activities going on in
the Alex Otti-led Diamond Bank,
which prides itself to be a bank
that is 'there for you'. Some
customers of the Diamond Bank
told Mi5 that most of these frauds,
especially the internet scams, are
allegedly carried by the IT
department of Diamond Bank. The
affected customer narrated his
ordeal below.
"Please I am going through serious
pains right now and I really need
help on the way forward. I opened
a Salary Account with Diamond
Bank in September 2012 to keep
funds for my wife as I was
travelling for my M.Sc program in
the United Kingdom this January
2013.
"I applied for internet banking to
be able to make transfers in
December 2012 paying the
exorbitant amount of N4,900 which
they told me was for a token
device which would secure my
account from fraud.
"As at April this year, from salary
inflows and other deposits, I had a
total of about 820,000 Naira in the
account. I woke up on the 23rd of
April 2013 to see multiple debit
alerts from my account with my so-
called secure token still in my bag
here in the UK.
"I immediately emailed the bank
on the fraudulent withdrawal and
received only an auto-response.
With the lack of reply, I called
their customer care line and after
waiting through the long
interactive voice response process
finally got to speak to someone.
"The person who answered said
they were going to take on the
case and I kept getting new
responses anytime I called back. It
was a day later after angrily
speaking to the person who gave
me another assorted 'canned' reply
that I was given a phone number
which I should call to get the
matter resolved.
"When I called, I spoke to a
certain Mr. Ifeyemi who said they
are investigating the matter and
also asked me a series of questions
to support the investigation. Based
on the outcome of the so-called
investigation, the bank is telling
me stories that an email was sent
to my laptop which took the
money.
"I am now being told by diamond
bank that I would be the one to
look for the fraudsters and they
are not liable for any damages.
The accounts where my hard-
earned money was transferred to
are all indicated. Isn't a bank
which sold me a product which is
secure supposed to freeze the
accounts where my money was
transferred to pending
investigation since I reported the
fraud immediately?
"My wife is stranded in Nigeria. I
am stranded in the United
Kingdom and the Bank which
claims to be 'There for you' is
trying to avoid all responsibility for
the occurrence after I have paid
for a 'secure toke'
Maybe those banking with
Diamond Bank will have to be very
careful of their hard-earned money
in the bank's custody or how can
Diamond Bank claim to be 'there
for you' when it's never there
when you truly need a bank?
Maybe customers need to think
twice now after reading this story.
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